Delete your account
How to ask
- Email support@ablemindsfoundation.org with the subject Delete my account, from the email address registered with us. Or ask at the reception desk of your child's centre.
- Tell us your name and your child's name, so we can find the right account.
- We may confirm the request with a code sent to your registered mobile number. This stops anyone else deleting your account.
We'll confirm we've received your request within two working days, and finish it within 30 days.
What we delete
- Your app account and your ability to sign in
- Your password and the list of phones you've signed in on
- Your notification settings and any notification tokens for your phones
What we have to keep
Deleting your app account does not delete your child's therapy records. AbleMinds is a clinical establishment and must keep certain records by law. We keep them securely, no longer than needed, and nobody can see them through the app after your account is deleted.
| Record | How long we keep it |
|---|---|
| Your child's therapy records: session notes, assessments, progress reports | 7 years after your child's last session |
| Receipts and payment records | As long as GST law requires (about 6 years after the related annual return) |
| Security logs, such as sign-in attempts | At least 180 days, as Indian cyber-security rules require |
When these periods end, the records are permanently deleted.
If you only want to stop using the app
You can simply sign out and uninstall it. Your account stays available if you want to come back. If you're worried someone else knows your password, change it from Profile → Reset password instead.
More detail is in our privacy policy.