Support
Contact us
Email support@ablemindsfoundation.org. We reply within two working days. You can also ask at the reception desk of your child's centre.
Please don't send your password or sign-in codes. We will never ask for them.
Getting an account
Accounts are created by our reception team when your child joins an AbleMinds centre. You'll receive a temporary password, and you'll be asked to choose your own password the first time you sign in. There is no public sign-up.
Signing in
- Sign in with the email address or mobile number you gave the centre.
- On a new phone, we send a one-time code to your registered email and mobile number. Enter it to confirm it's you.
- Codes expire after 5 minutes. If yours has expired, request a new one.
- After several wrong codes, sign-in pauses for a short time to protect your account. Wait a few minutes and try again.
Forgot your password
Tap Forgot password on the sign-in screen and follow the steps. We'll send a code to your registered email and mobile number.
Wrong or changed contact details
If your email address or mobile number has changed, tell the reception team at your child's centre. For your security, contact details can only be changed by the centre.
Someone else knows my password
Change your password from Profile → Reset password in the app. Anyone using your old password will be signed out.
Deleting your account
See Delete your account.